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Terms & Conditions




Website is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up to date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

The details you give us are essential for the processing your order, and for billing, therefore failure to provide these details will result in the cancellation of your order. By placing an order through Skyhooks Industry Training, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

You have the permanent right to access and rectify all the information that concerns you, in accordance with Australian texts and national laws in place. You can at any time make a request to Skyhooks Solutions to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

Intellectual Ownership
All the content on Skyhooks Solutions’ website (illustrations, texts, names, brand names, images and videos) is the property of Skyhooks Group PTY LTD. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Skyhooks Solutions. All information, content and files are protected by International law concerning intellectual ownership and copyright. Skyhooks Solutions cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.

Third Party
Skyhooks Group PTY LTD, Skyhooks High Access Solutions, or Skyhooks Industry Training will not, under any circumstances, be held responsible if a user violates rights held by a third party through his/her activities on the site.

Payment of Fees

After initial deposit is paid, the remaining payment of fees must occur prior to first day of course.

Skyhooks Industry Training currently offers one way to pay for your order, Stripe. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Skyhooks Industry Training is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with Stripe to use these methods of payments. Please refer to for full terms and conditions of use.

Deposit Refund Terms
Your deposit may not be refunded if: you do not attend the course you have booked or miss days and do not complete the course. If you cancel your booking within one (1) month of course start date.
In any other situation at the discretion of the Director. A deposit may be refunded in special circumstances at the discretion of the Director.


When a candidate cancels and rebooks within one (1) month Skyhooks will transfer the paid deposit to the new course cases. This rebooking option is available once only. After this period, a new deposit will be required to be paid.


Terms when a Full Refund will be issued

Should a course be cancelled by Skyhooks, a full refund will be issued, or the enrolment will be transferred to the next available dates. If Course cancellation is made more than one (1) month of the course start date. In the unlikely event that Skyhook’s is unable to deliver a course in full for any reason, the candidate will be offered a refund for the percentage of training still remaining to be delivered. Skyhook’s may schedule another course session to deliver the remaining dates, in which case no refund will be issued.


Failure of Course

In the event of assessment failure, the candidate can appeal through SPRAT. Also refer to Skyhooks’ Complaints and Appeals Procedure.